Shipping Policy

Shipment information:

We aim to process all general orders within 5 working days and embroidery orders within 10 working days.

At busy times, such as new product launches, sales, etc, this time frame is likely to rise and we will update our social media platforms of this change.

We do not ship on weekends or holidays.

We are not liable for any delays with any of our courier services, and will contact the courier once 10 working days have passed since the date of when the parcel was due.

 

Shipping rates and delivery estimates:

Shipment method / Estimated delivery time (once dispatched) / Shipment cost

Royal Mail 24 Tracked     24hrs                                  From £4.40

Royal Mail 48 Tracked     48hrs                                  From £3.90

Royal Mail 1st Class        24hrs                                  From £1.95

Royal Mail 2nd Class       48hrs                                  From £1.55

Evri Next Day                   24hrs                                  From £4.69

Royal Mail International   3-7 working days               Calculated at checkout

 

Customs, duties and taxes: 

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tarrifs, taxes, etc).

 

Damages:

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment provider to file a claim. Please save all packaging material and damaged goods before filing a claim.

 

International shipping: 

We ship worldwide. The cost of your shipping will be calculated at checkout. This price will vary from country to country.